Privacy policy
Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and applicable international data protection laws.
Information We Collect
We may collect the following types of personal information:
Personal Details
- Name
- Email address
- Phone number
- Billing and shipping address
Transaction Information
- Payment details (processed securely via third-party providers)
- Order history
Website Usage Data
- IP address
- Browser type
- Device information
- Cookies and usage behaviour
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you (order updates, support)
- Improve our website and services
- Send marketing updates (only if you subscribe)
- Prevent fraud and ensure security
Marketing & Subscriptions
If you subscribe to our mailing list, we may send:
- Restock updates
- Promotions and offers
- New product announcements
You can unsubscribe at any time via the link in our emails.
Data Protection
We take reasonable steps to protect your personal information, including:
- Secure payment processing
- Restricted access to data
- Industry-standard security measures
Sharing of Information
We do not sell your personal information.
We may share your information with:
- Payment providers
- Shipping carriers
- Service providers (e.g., website hosting, analytics)
Only as necessary to operate our business.
International Customers
By using our website, you acknowledge that your information may be processed in Australia or other countries where our service providers operate.
We take reasonable steps to ensure your data is handled securely in accordance with applicable laws.
Cookies
We use cookies to:
- Improve user experience
- Analyse website traffic
- Remember preferences
You can disable cookies in your browser settings.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion (where applicable)
To make a request, please contact us using the details below.