📦 Handle With Care – Our Packaging Promise
At our store, we understand that collectibles are more than just products — they are valuable and meaningful items. Whether it’s trading cards or anime figurines, every order is handled with maximum care and protection.
🃏 Trading Card Protection
Every card is carefully prepared to ensure it arrives in excellent condition:
- ✅ Placed in a protective sleeve
- ✅ Secured in a toploader or semi-rigid holder
- ✅ Reinforced with rigid cardboard backing
- ✅ Individually inspected before packing
For higher-value cards, we provide additional protective layers.
Anime Figurine Protection
All figurines are packed with extra attention to prevent damage:
- Original packaging (if included) is protected and preserved
- Wrapped with multiple layers of bubble wrap
- Secured in a sturdy box with padding on all sides
- Movement inside the box is minimized to prevent breakage
Fragile parts are carefully protected to avoid stress or pressure during transit.
📦 Secure Packaging
Every order is packed using:
- 🧱 Rigid mailers or strong cartons
- 🫧 Bubble wrap and protective padding
- 📄 Extra reinforcement to prevent bending or crushing
🚚 Shipping Care
- Orders are securely sealed and labeled
- Fast dispatch from Australia
- Tracking provided where applicable
🔍 Quality Check
Before shipping, every order goes through:
- ✔ Final condition inspection
- ✔ Correct item verification
- ✔ Packaging integrity check
❤️ Our Promise
We pack every order as if it were our own collection.
Your items will arrive:
- Safe
- Well protected
- Exactly as described
Need Extra Care?
If you have special requests (extra protection, double boxing, etc.), feel free to contact us — we’re happy to help!
Trading Card Return Policy
🔁 Returns & Exchanges
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return:
- Items must be in the same condition as received
- Proof of purchase is required
❌ Non-Returnable Items
Due to the nature of trading cards, the following items are strictly not eligible for return or refund:
-
All sealed products (booster packs, boxes, bundles)
(We cannot verify if the returned item is the original sealed product once opened or tampered with) -
Single raw cards
(All cards are sold as described with photos provided)
✅ Returnable Items
Graded Cards (PSA / BGS / CGC)
Graded cards may be returned under the following conditions:
-
Change of mind returns are accepted, subject to either:
- A 20% handling fee deducted from the refund, or
- 90% of the purchase value issued as store credit
- Cards must be returned in the same condition as received, including original slab condition
Condition Disclaimer
All cards are listed with a condition (e.g., Near Mint). Minor imperfections may exist.
Damaged or Incorrect Items
If you receive:
- A damaged item, or
- The wrong item
Please contact us within 3 days of delivery with photos.
We will:
- Offer a replacement (if available), or
- Provide a refund
Shipping
- Buyers are responsible for return shipping costs
- Original shipping fees are non-refundable
If an incorrect item was sent, we will cover all return shipping costs
Buy / Trade Transactions
For cards sold to us or traded:
- All transactions are final once completed
- Prices are based on agreed market value at the time of transaction
We offer 80% of the agreed market price in store credit for trade-ins
- We are not responsible for market fluctuations after the transaction
Contact
If you have any questions, please contact us before purchasing — we’re happy to help!
Anime & Manga Collectibles Return Policy
🔁 ✅ Returns & Exchanges
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return:
- Items must be in original condition
- Items must be unused and unassembled
- Original packaging must be intact and undamaged
- Proof of purchase is required
❌ Non-Returnable Items
Due to the nature of collectibles, the following items are not eligible for return or refund:
- Opened or used figures
- Damaged or incomplete packaging (box is part of the collectible value)
- Sealed products that have been opened or tampered with
- Change of mind purchases
- Clearance or sale items (if stated)
Packaging Condition
For collectors, packaging is important.
Returns will be rejected if:
- The box is crushed, torn, or damaged
- Seals are broken
- Protective inserts are missing
Damaged or Incorrect Items
If you receive:
- A damaged item, or
- The wrong item
Please contact us within 3 days of delivery with clear photos.
We will:
- Offer a replacement (if available), or
- Provide a full refund
Return Shipping
- Buyers are responsible for return shipping costs
- Original shipping fees are non-refundable
If an incorrect item was sent, we will cover return shipping costs
Shipping Disclaimer
- Minor box imperfections may occur due to shipping or manufacturer handling
- We are not responsible for minor cosmetic flaws on packaging unless significant
Contact
If you have any questions, please contact us before purchasing — we’re happy to help!